To: Massachusetts Housing Providers
From: Jelani Nunes, Housing Search & Landlord Outreach Coordinator, Division of Rental Assistance
Date: October 23, 2025
Re: Important Notice: Upcoming Subsidy Payments
Dear Housing Providers,
We wanted to inform you that there may be delays or inaccuracies in payments scheduled to be issued on November 1, 2025.
Our team at the Executive Office of Housing and Livable Communities (EOHLC), together with our Regional Administering Agencies, is currently completing a software upgrade that may affect the processing of some payments in this upcoming check run. While most payments will not be impacted, we want to ensure that all housing providers are aware of the possibility in advance.
If your payment is affected, please know that we are working diligently to resolve the issue and will ensure that any missed or incorrect payments are corrected as quickly as possible.
We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to address this matter. Your partnership is essential to the success of our housing programs, and we remain committed to ensuring timely and accurate payments for the important services you provide.
Which housing agencies may be affected: Metro Housing Boston, RCAP Solutions, NeighborWorks Housing Solutions, SMOC, Way Finders, Community Teamwork Inc., LHAND, HAC, and Hearthway Inc.
Note: Local Housing Authorities like Worcester, Lowell, & Boston Housing Authority are not affected by this.
Sincerely,
Jelani Nunes (he/him)
Housing Search & Landlord Outreach Coordinator
Division of Rental Assistance Massachusetts Executive Office of Housing & Livable Communities (EOHLC)
Commonwealth of Massachusetts
EXECUTIVE OFFICE OF HOUSING &
LIVABLE COMMUNITIES
Maura T. Healey, Governor u Kimberley Driscoll, Lieutenant Governor u Edward M. Augustus Jr., Secretary
100 Cambridge Street, Suite 300 www.mass.gov
Boston, Massachusetts 02114 617.573.1100
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