I received a termination letter and don’t know why: Violent or Abusive Behavior towards staff

If you have received a termination letter, it will state the reason for your pending termination. Please read the letter carefully:

As stated in the Family Responsibilities and Important Program Information form which is signed by you (the head of household) each recertification, the family is required to follow rules in the Section 8 Choice program. If anyone living in the home violates any of these obligations, the family may be terminated from the program.

Part of this form and under the ‘The family must not’ section:

30. Threaten or use abusive language when communicating with Agency staff.

If you have received a letter for termination due to violent or abusive behavior towards staff, this means it has been reported internally to our agency you or a member of your household is engaging abusive behavior towards Metro Housing staff. Please note, abusive behavior includes both physical harm, threats and abusive language towards any staff within the agency and this behavior will not be accepted. All reports of abuse are investigated and verified. You as the head of household are responsible for the actions committed by your household members.

How to appeal a termination: 

In the event you receive a termination letter and feel our decision to terminate you from the program is unjust, you can submit an appeal to our agency. To do this:

Click this link: https://forms.office.com/r/Lqr09ftJGw

OR Email form to: [e-mail]

OR Mail to: Appeals Coordinator 1411 Tremont Street Boston, MA 02120

OR Fax: [phone]

Appeal Hearing

You will receive a response regarding the status of your appeal from the Hearings Department within 15 business days after the date you appeal is received. Once a hearing is set, you will need to attend virtually or by phone and provide any supporting documents or discussion on disputing the report. The Hearing officer will provide a determination either at or shortly after the hearing. They will also communicate any additional appeals if they uphold the termination.